FnB will be the death of me.

Received an email from SDK attorneys that my business account has been handed over because it is in a negative balance and I should par R258 to the attorneys for reactivation within 72 hours , I paid immediately and the account was not reactivated for more than 5 days, I phoned them they said digital reactivation would take about 10 to 14 business days to resolve and they advised I go to a branch, I queued in the branch for almost 2 hours for the consultant to inform me that I took too long to reactivate I need to open a new account which they won’t do because they are offline. N:B there was no communication from FNB to say the account is on a minus or that I must reactivate the same day they closed it as soon as my ancestors notified me that they are closing it.