FNB - why won't you help me ??

Item: FNB (First National Bank)
Rating: 1
Author: Stuart R

Despite my account being dormant and not having an overdraft facility, FNB refuses to close my account, in violation of their own written terms and conditions.

They are very happy running up overpriced monthly banking charges and a bounced debit order fee of R100 on top of it every month !! Are they so broke they need to ******* an ex-customer under debt review ??? How can I get them to close this account ??

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Jul 2018, 14:39

Good Day Stuart ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply24 Jul 2018, 14:39

Official

Good Day Stuart ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Stuart R's updateReviewer Update

27 Jul 2018, 13:30

Account still open !! How difficult can it be to close a dormant account of an-ex client who does not want it !!?? Shocking how they can openly flaunt their own terms and conditions when it suits them. Besides the fact that they managed to run up thousands of rands of charges on a bank account which does not have an overdraft facility !! Seems like I am going to have to take this up with the banking ombudsman. !!

Stuart R's update27 Jul 2018, 13:30

Reviewer Update