FNB - Why do I have to beg for loyalty rewards that I earned?

I am extremely disappointed in FNB at this stage. My previous complaint on HelloPeter logged on 07 September 2021 refers related to unpaid eBucks rewards for the month of July 2021. This was originally raised directly with eBucks on 20 August 2021.

Phindile called me on 07 September 2021 following my complaint on HelloPeter to tell me that the issue was resolved and that the outstanding rewards would be paid out. Three days later and there is still nothing!

Yesterday I tried to follow up by sending a reply email to FNB on the email address that was listed on their response to the complaint on HelloPeter that I received on 07 September 2021 (***). I have not even received an acknowledgement of the email.

FNB....your promises are empty! FNB....you are not following up to confirm that issues are resolved! FNB....you are creating a situation where I am considering leaving to join another bank with better customer service.

FNB....This is not acceptable!!!

I should be rewarded according to the rules of eBucks. I SHOULD NOT BE BEGGING FOR LOYALTY REWARDS!!!!!