1 reviews | Active since Feb 2011
FNB why deduct money after I made payment?
After paying my monthly credit card payment on 1 March (I have untill 3 March to make my monthly payment), FNB thought it will be a great idea to deduct the money off my account of 4 March again..... To my horror I had to discover I have no money in my cheque account for a day trip I have planned with my family or to fill up my car for the working week ahead.....
The money is not reflecting in my cheque account or in my credit card. I am sure FNB will come with some lame explanation, but really..... It is not on.... very disappointed in FNB
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one