RL
Roy L

1 reviews | Active since Sept 2012

23 May 2017, 16:21

FNB - WHY CANT YOU HELP ME?

<p>23rd May 2017</p> <p> </p> <p>Have experienced really shoddy service with FNB Card Division and quite frankly get the feeling that they could not care a ****.</p> <p>Despite promises to get back to me, I am still awaiting a response to an email sent to a senior person on 9th May 2017</p> <p> </p> <p>Doubt whether I am the only one affected???</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2017, 12:34
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I have logged and escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.

We apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Naomi Petersen

*** (option one)