fnb ****st service ever

So I sent FNB a email on the 5th of this month to move my debit order date from the 25th to the first and no one contacted me I have been trying to call them as well 4 times but after staying on the phone for 15min speaking to know one waiting I dropped the calls, eventually I get to them today and speak to floid with the baddest service ever!!!!!! no the tell me the will not move it so the do not care that I as a customer can get default on my profile for payment not going thru I honestly think I need to leave FNB as this is not the first time that I struggle with them!!!!!

and honestly I think I am going to take the further if my payment date is not moved !!!088062 Fliod