LM
Lawrence M
1 reviews | Active since Mar 2009
18 Jun 2019, 16:24
fnb - whoever can help us out this misery
I am fnb customer for 10 years. Lately it is impossible to get service from fnb. I have an account which I have been looking to close with fnb for 5 weeks unfortunately I cannot get through their authentication system which rejects my ID number as invalid. This has never happened before. Unfortunately the banker is unable to assist. The secure chat on the fnb app is also very useless. You always get a template answer asking you to call customer services.
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Jun 2019, 08:46Good Day Lawrence Thabo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply19 Jun 2019, 08:46
Official
Good Day Lawrence Thabo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***