1 reviews | Active since Jan 2018
FNB who knows if they will ever respond?
So sadly I have become a number be it Id or account means no diffrence to me.
31 December made a online successful mind you as agreed by a Letato. To change my overdraft limit as I realised some incoming funds would be late for a debit order and wanted to make sure funds would be available. Knowing that public holidays could delay the deposit I waited until the 5\6 January and started the helpless chat with the secure chat teams, many diffrent stip start chats with no resolves on the call a department who has no secure chat acess and only busness day hours this is where I found Lerato who for but a brief moment gave me hope. Yes she sees the application yes it was successful she will follow up and get back to me. One email that I have now rep**** to stating no resolution and how many days have passed since the last communication. Note all from the clients side never from Fnb. Some where I did read of 48 hours turnaround please don't be fooled this is Business hours so 6 days surely something? Right ? Nope nothing. My Bank has lost my faith in them and I will be looking for another bank both for myself and my family.
Yesterday I received an automated reply stating the issue was resolved, that I can confirm 16 days later.
It still did not involve any human inter action merely automated email.
I understand the move to Automation and Ai will run everything one day, but a simple call to as why the problems, delay would have put me at ease.
No communication leads to uncer*****y and eventually anger.
Resolving an issue only after a social media complaint is also a concern. Handle the client humanely and not as a Id number or bank account and most if not all complaints would be resolved and I firmly believe more compliments would be seen on social media than the complaints.
I see this as closed bit do hope that people that have the power to improve systems and communication channels head the call and will endeavour to improve.
Yesterday I received an automated reply stating the issue was resolved, that I can confirm 16 days later.
It still did not involve any human inter action merely automated email.
I understand the move to Automation and Ai will run everything one day, but a simple call to as why the problems, delay would have put me at ease.
No communication leads to uncer*****y and eventually anger.
Resolving an issue only after a social media complaint is also a concern. Handle the client humanely and not as a Id number or bank account and most if not all complaints would be resolved and I firmly believe more compliments would be seen on social media than the complaints.
I see this as closed bit do hope that people that have the power to improve systems and communication channels head the call and will endeavour to improve.