FNB - WHERE THE SERVICE IS NOT SO SUPER

I wanted some information with regards to my accounts. Send an email on 24 November. Received the usual automated response the same day with another response on the 25th telling me that my query is important and that FNB is committed to addressing the matter within 3 business days. Thereafter nothing. I followed up on 2 December and received the usual automated response, then nothing. Followed up again on 5 December and received the usual automated response, then nothing. The irony is that the automated response is titled super service. It has been 11 business days, not counting Saturdays. I guess FNB, like almost all big businesses nowadays, sees its clients as a nuisance when we ask questions. This is not my first bad experience with FNB client service. We are being charged 5 star money for FNB service, but we get 0 star service. FNBs slogan is "How can we help you", they should add, "Ask, but don't expect an answer".