FNB where the client does not matter at all.

Item: FNB (First National Bank)
Rating: 1
Author: Gerd B

As expected FNB Merchant Services did zero to rectify this matter, no writ, no communication, no anything. You did not even respond an internal request.

This matter has now been outstanding from 1/11/2018 and costs are just added to my account

You have just proved that you care zero about FNB clients

This mail as well as all the previous mail just proves to the ombudsman that I have made all possible effort to resolve or have this issue resolved without ANY participation from FNB whatsoever.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

31 Dec 2018, 08:30

Good Day Mr Botha,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***

FNB (First National Bank)'s reply31 Dec 2018, 08:30

Official

Gerd B's updateReviewer Update

02 Jan 2019, 13:37

A very helpful lady from FNB called me and said she would look into the matter. Well she did and after a couple of days with holidays in between she had the matter sorted. Thanks Anthea.

Gerd B's update02 Jan 2019, 13:37

Reviewer Update

A very helpful lady from FNB called me and said she would look into the matter. Well she did and after a couple of days with holidays in between she had the matter sorted. Thanks Anthea.