FNB where is the service gone tooooo? Bad bad service

On the 28/12 try to withdraw from atm.atm give backmy card and freeze and then out of service.log into app see that money went off,until today it still shows.ask assistance lady say myst go into bank.later saw I can log dispute on app.7-14 days.day 19 still no money or answers.just say they are busy.log two complaints one a week old nobody answers.second one only today she phone with .....which atm.I ask her to phone back because I am at dr..response ok...phone dead...not even a hallo or goodbuy or whatever or who you are...if you in bad mood...remember I am the client who helps to pay your sallery.you guys want customer but this is the treatment we get...my childs schoolfees need to be paid...where is my money????? Ask if correspondence threw email or sms..ask email....no response..