FNB - where is the digital innovation?

hi

i opened a bundled bank account less than a week ago and i am not very impressed with the service rendered.

i explained to the consultant the reason for needing to open the account, provided all the neccessary information for debit order and secondary card on credit card ect

on the 10th June another consultant called to walk me through the services for this bundled package.

i then discovered the following a secondary card on the credit facility was never requested, even though the consultant took down the details for the secondary card, my debit order date was never captured, when I called today, 11th June for a follow-up - what a mission never knew banking could be this complex

the consultant in the premier service line - clearly did not understand the nature of my query at all, which makes me wonder if she was even paying attention - clearly not when you answering a premier line with Hello, and then silence

i explained what happen on the 10th June and that no feedback has been provided, her reply clearly demonstrated her lack of listening as she did not even answer what i was querying which is really disturbing,

can someone please look into my query, or i will simply just close this account and move to another bank and it is clearly less than a week - bad service from FNB