FNB - WHERE IS MY REPLACEMENT CARD!

I wish to make a complaint about FNB, particularly the DSV department On the 27th of March at 2:31 pm I received a sms telling me my card was going to expire and that I would be contacted within 4 weeks to arrange the delivery of it.

On the 9th of April in the afternoon I went to the FNB Cresta branch to find out when it would be delivered. The bank consultant looked up the situation about my replacement card and infromed me that it would be delivered to the FNB branch at Randpark Ridge Mall, where I intially opened my account..

After my visit ,on the 12th of April atl 08:13 am, I received the following sms - "FNB DSV will deliver your ASPIRE DEBIT CARD to FNB RANDPARK RIDGE. To update delivery details call ***. Ref ***. FNB-Div of FRB LTD" On the 16th of April I phoned FNB via the secure chat function on the FNB banking app and was transferred to the DSV department and the lady who was assisting on the call informed that the replacement card for my Encore Gold Cheque Account, would be delivered within 5-7 working days to the FNB branch at Randpark Ridge. The date now is the 29th of April. I went this morning to the FNB branch at Randpark Ridge because I had heard nothing about my card and it is expiring tomorrow. The FNB bank consultant who assisted me today informed me that there was no card to collect and then he phoned the FNB DSV department and I was told that the card is still there and now they are trying to pin the blame on me because obviously they did not do their job correctly in sending it before it expires.

The lady on the phone then informed me it will take 2-3 days to arrive at the FNB branch at RandPark Ridge Mall. This is utterly unacceptable service and I am now left unable to use my card as the end of month has come.. This is a matter of urgency and I would appreciate the matter to be sorted out immediately..