FNB where is my Customer Resolution phone call as promised?

FNB you deserve ZERO out of 5 stars.

Where is my Customer Resolution phone call as promised??? I last communicated with you via this platform on Friday, 25 September and it's now Wednesday, 30 September. Per your SMS response, a call was promised to me within 24/48 business hours from Friday and still nothing! The SMS called it "High Priority Complaint" - this was obviously a lie. Am I not important to this bank anymore, because I'm no longer earning consistently due to Covid? (But I bet you're still happy to have my home loan!)

This is the THIRD time I've had to complain on Hello Peter in order to try and reach you. This kind of treatment is the reason why I moved all my accounts from Standard Bank in the first place. I've got a good mind to do this again and go to Absa.