FNB, where is my card?

My primary expectation, as stated in my initial complaint, took a period of two weeks and numerous back and forth emails between FNB representatives have now unearthed more issues

My frustration has been further exacerbated by the following:

A two-week delay in resolving a separate issue, during which I received no communication from Nomthandazo regarding the delivery of my card. An initial card order placed at the beginning of August that was not delivered within the promised 5 working days. Being informed that my card was not ordered when, in fact, it was. Lengthy and unproductive interactions on the secure chat, where I was misinformed and ultimately referred to another department without a resolution. Two months of inability to switch my salary due to these ongoing problems. The overall experience of attempting to open an account, which has been frustrating and seemingly misled by the marketing strategy of FNB. I have preserved all secure chat transcripts, emails, and records of these issues as evidence of my attempts to address these concerns. If these matters are not satisfactorily resolved in a timely manner, I will not hesitate to escalate this complaint to the Ombudsman, as it appears that my efforts to seek resolution within the institution are not being adequately attended to.

I look forward to a prompt response and a resolution to these pressing matters.