FNB - Where customer feedback has zero impact

FNB is consistent in delivering abismal service and clearly not intending to change or listen to their customers. In the latest round I had a recurring annual payment from Microsoft "declined upfront" by FNB's ***** department to prevent ***** from "untrusted merchants". Could they have called and asked, could they have sent a message to allow me to confirm the merchant. Apparently not! The secure chat delivered no resolution, repeated calls to the ***** line ended in "our service is temporarily unavailable". It has been the worst service from any bank that I both locally and abroad on a repeated business. They just do not learn or care.