FNB, what's new?

So what's new in pathetic service of FNB? Today, I'm writing this comment while staying in the queue, 1 hour later ( FNB Greenston Mall), and only 4- 5 people in front of me has moved. Now that's a way to spend your Saturday! Yesterday, I was calling FNB call centre, was trying to get through to the right person, took me 4 attempts and calls cut offs and speaking to people who was putting me on hold , where after I was cut off again. Well done FNB! You just do not stop impressing me!