FNB - WHAT SERVICE ????????????

I have been an FNB client for quite a few years and have more than once suggested to friends and family members to move their accounts to FNB due to good service. To my regret!!! I changed from platinum status to gold card status. Waited for my card (which never came through mail, but had friendly staff member from Mossel Bay FNB branch assist and could collect it at branch few days later). After reconsidering and FNB sales department phoning and persuading me to go back to Platinum account (much more benefits, especially service wise) I agreed to go back to Platinum. This was more than 3 months ago! I have activated my account, but not received my card. The courier service phoned me once (extremely rude lady), said that they would deliver within the next 3-5 working days. This was almost 2 months ago and still no card!!!! Because the lady from courier service was so rude, I even suggested that I collect it from my nearest branch, to which her answer was that I would then pay a additional fee. I pay a fee to make FNB collection/delivery easier by me collecting the card!?! I waited some more and then submitted a query via the FNB online site. To no avail. After my 3rd query, I received a mail saying that I could collect the card (next day) in Fairlands. Fairlands is in Rustenburg - I stay in Mossel Bay!!!!!!! I again mailed and explained, they said courier had it mixed up and would contact me regarding delivery. This is a week later and Im still waiting.... This is not only because I haven't received my card, but because I activated the card on the FNB online site I have lost alot of Ebucks!!!!!! This will not be calculated as I haven't used my Platinum card and therefore only the last transactions made on my gold card (before I activated my platinum which was months ago) will be calculated. So Im not receiving any service and I am loosing 'money'

In a seperate incident I used the FNB online account to place money into a fixed deposit account. The online service did not ask me when I wanted the money released, only that I needed to give notice which I assumed would be a month. A month before I wanted the money to be released, I went to a FNB Mossel Bay branch. The lady assisting me was very rude and said that I didn't do it correct and therefore if I want the money I need to pay a fee (which I had to because I needed the money). When I asked her to show me how to do it correctly on the online banking site, she herself said that the option did not ask 'n specific date to have money released. So I had to pay a fee for my money, due to the online service not working correctly!!! Pathetic!!!

I am going to close my FNB account if someone does not contact me by tomorrow 15/08/2018