Fnb what is your logo. Stand by it. Nothing easy but only anxiety caused. I want professional empathic banker. Im the client and I am nice

Subject: Formal Complaint & Request for Escalation - Service Failure & App Blocked [URGENT]

Good day All

I am logging a FORMAL complaint.

*Where is Tebogo?* He is the benchmark for service in your bank - a man who took an Uber on his own time to assist a client in distress with electricity because he understood anxiety and urgency. That is what I am paying for. What I am receiving now is the opposite.

*Current failures:* 1. My banking app is blocked due to failed photo verification. No alternative offered. My son is at university and cannot receive funds. This is financial prejudice. 2. Service is reactive only. Nothing moves unless I complain and follow up repeatedly. 3. I am paying substantial interest on my home loan and receiving zero value or recognition, including for Pick n Pay spend.

I am requesting the following in writing by end of business today:

1. Immediate manual unblocking of my app. 2. Re-assignment to banker Tebogo or a banker of equal calibre and seniority who acts with urgency. 3. Written confirmation of the criteria for your VIP / Private / Prestige banking and written reasons if I do not qualify.

Please note: I do not wish to be contacted by Shriya. Her email tone is aggressive and distressing to me as a client with anxiety. Please respect this request and assign this to a senior complaints manager.

If this is not resolved today, I will be left with no option but to escalate by:

- Posting a factual account on HelloPeter - Filing a complaint with the Ombudsman for Banking Services (OBSSA) - Filing a complaint with the FSCA for poor client treatment under TCF principles - Requesting a full review of my bond rate and moving my entire portfolio, including my home loan, to a competitor bank

I do not call daily. I do not ask for the impossible. I am asking for the basic service I am paying for.

I have retained all correspondence as evidence.

A banker helped me but no way im.waitibg 48hours who walks around with laptop in 2026

Ladies respectfully do not respond until you sincere truthful amd kind. You affected my health already

*"Formal Complaint," "OBSSA," "FSCA," "TCF," "financial prejudice," "in writing," "retained as evidence," and "move my entire portfolio"*