FNB what is going on?!

I am soooo tired of going to the bank for one simple tging. One!!! My card is blocked. I've been trying to link my app but it says I must use another card. When I go to the atm it says 'Card Soft Blocked'. They've been unblocking it at the branch but still. Same thing. I even ordered a new card. And guess what, same thing. Can someone from FNB please tell me what is going on. I've called and called and been transferred to different departments but no winning. I need this sorted ASAP.