FNB what are you doing?

How does FNB not understand that businesses need CSV files for accounting purposes?

Been on the phone for 40 minutes, with 7 different departments and EACH one tells me they can't help as they can't access the system.

How can NO employee at FNB access the system or help a client?

And all this for the simplest thing of a CSV format statement for accounting.

And then when Enterprise calls, because I now need a completely new profile for online - which of course no communication was received from FNB - they can't schedule a call.

I run a fully booked practice up to a month in advance, which means I have no availability to answer calls as they come - which means I will not be able to set up the profile and THUS not get the CSV format statement files.

FNB you are losing the plot!!!!!