FNB - What a terrible disappointment 😔

I am so disappointed in the way FNB is handling the ***** case I have logged last month already.

I have called as they said I could call back, which I did, since they're supposed to be done with their review / investigation. I then end up having their consultants "transferring" ultimately dropping my call or making me wait for a long time. They keep escalating to the investigator and i still receive no feedback, in over a month..

This could possibly be one of the worst banks I have ever had to deal with. They're so nice when asking you to join the bank, but they are not at all of any help over the phone. So now we as FNB clients have to be so afraid when reporting ***** or even being a victim of *****, because they will never get back to me. I am really so disappointed