FNB what a shame and disgrace!

I cannot believe that an institution the size of FNB can be so utterly useless. Due to COVID my husband was retrenched and no money was going into his FNB account. Finally there was a payout from TERS which we desperately needed. due to the fact that there was no movement in his account FNB WITHOUT WARNING placed his account into a "dormant" state. On enquiry at the North Gate branch he was informed that the money would be returned into the account that it was paid from automatically. On enquiry today again he was told that he needs to go to a branch with his ID and proof of residence. He then called the call centre again only to be told he has to go to the branch where his account was opened???????????????????? Come on seriously!!!! This is shocking and the money is just so badly needed. i bet none of you have had to go 5 months without a penny!