FNB - What a poor banking institute.

On the 25 October 2018 at about 14h25, I went to FNB fordsburg to do an atm deposit for R1010. Immediately after inserted the notes the ATM collapsed, when I engaged FNB employees at the branch they told me I should fill a form and wait for about 7 days and I will be called to collect the cash and I queried the fact that I am from Meyerton so I would have to drive all the way just to collect R1010 instead of the bank transferring the funds to my personal account despite the fact that I am not an FNB client. But to cut to the point today is the 5th November 2018 no one from the bank has called me about my money or even a courtesy call just to inform on the status of my claim, so I wonder what would have happened if this money was meant for my family which had to buy food or school fees? What could have been happening in the last 10 days? It’s funny and rather disappointing to deal with such a big institute and yet still experience so much incompetency and utterly poor service.