FNB - What a mockery

1 week after pay day, a client would assume that there would be several consultants available at big institution like FNB especially at a main branch like CPT city centre. There is literally 1 consultant on shift that is required to service dozens of waiting clients. The average waiting time on my ticket was 35mins. Obviously if theres only 1 consultant this 35mins (which is already exceptionally long) now turns into more than an hour.

Most of the clients waiting have daily jobs and dont really have time to wait that long. Unsure how a major company like FNB are unable to predict how many consultants they require. Im not a qualified workforce representative but even I know they require more consultants the first week after pay day where many banking issues arise.

Will thus transfer all funds to a different institution. Pathetic service.