Fnb what a joke!

Fnb is honestly hopeless, don't ever bank with fnb! Will tell everyone I know never to use them again. 6th time I'm now writing on here. Seems you guys clearly don't understand the point I was making. I paid my credit card before I got told I have 30 days till it goes to legal, then it still got sent to legal 4 days after it had been paid! How is that my fault? And I was told I had 30 days to pay it, the day after it had been paid. Now I get told it won't get pulled back from legal unless I send proof that I informed the credit card department I was injured, which I did through a claim! After sending the proof of my claim forms I get told I have yet to send proof. Your credit card collection department is ***********! Opening an account at a new bank this weekend and Transfering everything over. Done with fnb! Month and a half later and your mistake is still not fixed! What a joke!