FNB what a dissappointment

We opened bank account with FNB First my husband bank card was a problem it took almost 2 months to sort it out Nigel branch told him we wont charge for the temp card or the original card well both has been charged. 2 we went to heidelberg branch to sort out an 879 minus on the account after phoning customer care not the branch or customer care were willing to solve the problem. I went to heidelberg branch to close my account and they refused due to a R165 bank charge that was levied to an account I never used If bad service was a bank it would be fnb. I really miss Capitec