FNB - What a *******!

PATHETIC! No customer service. Complaints are not adhere to, never gets resolved and like to influence your credit record negatively even if they are at fault. I know all interest rates are going up, but if you want to negotiate with FNB Homeloans, they told me, there is nothing to negotiate because I am a bad payer. After my arrears have been caught up, we might talk about a better interest rate. You settle a loan, but realize that you made a mistake, they "close" the account, but still deduct money from my bank. They do not have control over debit orders. Debit my account as they please without my authorization. Deduct double installments from my bank, never rectified it and on different dates. They never rectified it nor bother to apologies for my poor credit record because of their own stupidity. They are not a bank with any empathy and do not listen to your own solutions to resolve the issue. I even cannot get my bond cancelled because they do blacklist you. Think twice if you want to apply for a home loan, vehicle finance or even do your banking with them. Their interest rates and bank charges are sky high and is non negotiable. The FNB departments cannot communicate internally, they treat each other as if they are from different financial institutions. If there is a bank that understands when it comes to high interest rates or to make arrangements, it is Nedbank. My Nedbank home loan and vehicle finance were always a pleasure to deal with their staff. They are lenient, understandable, have lots of empathy and always comes up with some kind of solution. Nedbank even accommodate me with a better interest rate. FNB - how can we help you? Pfffff! It is FNB - How can we cheat you!