1 reviews | Active since Jul 2016
FNB WESTWOOD SWALLOWED MY DEPOSIT
WARNING: DO NOT USE FNB ATM IN WESTWOOD MALL TO DEPOSIT CASH
When trying to deposit at the atm today (09.06.2020), I had to change 1 note that the atm returned and the machine took exceptionally long, then stopped, I received a receipt that said the deposit was unsuccessful, but NONE OF MY MONEY WAS RETURNED!!!!!
I've tried calling the toll free number probably over 100 times from around 14.00 - 17.30 to report what happened and get directions as to how to get the funds back, but when you call it constantly says, "Sorry the network is congested".
I've had to borrow monies from family to pay my rent as I'm out of work due to the covid-19 pandemic, and now it's swallowed by the atm. How humiliating?????
To make matters worse a person that walked by after the failed deposit said that the same thing hadhappened to them some few months back, and they were then told by a security guard that it happens often, usually on a Monday and Tuesday!
How can FNB allow this to happen if they are aware there is a problem????
With all due respect - please don't contact me. I went directly to a branch yesterday (10.06.2020) to sort out this issue, as I was yet to receive any direction from this department.
Just a suggestion, If it takes that long for this department to follow up on a query (which I understand is your chain of command - through no fault of your own), but instead why not add in your initial response that clients may go directly to the bank?
The suspense of not knowing what was going to happen was ****ing me, and I just could not wait to receive a call.
With all due respect - please don't contact me. I went directly to a branch yesterday (10.06.2020) to sort out this issue, as I was yet to receive any direction from this department.
Just a suggestion, If it takes that long for this department to follow up on a query (which I understand is your chain of command - through no fault of your own), but instead why not add in your initial response that clients may go directly to the bank?
The suspense of not knowing what was going to happen was ****ing me, and I just could not wait to receive a call.