rB
roberto B

1 reviews | Active since Jul 2018

12 Jul 2018, 16:18

fnb westonaria does not take customers serious

on the 03/12/2017 i sent my employee to make a deposit of R60450.00 AT FNB WESTONARIA. my employee decided to deposit funds into his girlfriend account. i went to fnb westonaria to report the matter and the account was blocked. i was advised to open a case at the police station with case number westonaria case 53/12/2017 investigation officer Ms Man***i ********** 300. fnb westonaria refused to assist because they said she does not have the details of the person the funds were deposited to. how can she have the details because the atm slip shows the name and surname of the account holder? i went to see the branch manager by the name of Kamlesh who also did not want to assist. kamlesh kept on saying he is waiting for a technician to give him the footage but it is 6 months now. how long does the technician take to give us footage? fnb westonaria has failed me of which my personal account and business accounts are held at their branch. the business is suffering in cash flow ********** 6085. how can we help you is a lie and fnb westonaria does not care including Kamlesh the manager.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2018, 08:21
Official

Good Day Roberto Bamze,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***