Fnb Westgate mall sucks

The service there sucks. Was there to dispute a debit order and was told to call the customer service line since they only have that system for that. When other branches can assist you with the consultants. Spent an hour on the phone,and all consultants we asked to help told us there's no other way to help but to give a toll free number and on top of that they only had one phone. They lack professionalism Nd good customer service