RR
Raffael R

1 reviews | Active since Feb 2013

25 Jun 2015, 13:48

FNB website non-functional for hours

Since about 10am this morning I have been trying to get onto FNB website to do my internet banking. It's almost 2pm now and there are still issues (loading slow, pages failing and timing out, etc). I expect 100% uptime from a high profile company such as FNB, and this surely shouldn't be a problem considering the high fees they charge. It's payday today, many people are unable to pay their staff because of this. Ironically, the cheapest bank I bank with (Capitec) seems to have the most reliable service. And no FNB, it's not my connection. Look at the comments on [URL Removed] to see how many people are upset about this issue. A glitch can happen, sure, but a glitch should not take half a working day to resolve. Very disappointing....

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jun 2015, 14:48
Official
Hello raffael,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to FNB Online Banking who will contact you shortly.

Complaint reference 710045.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)