AC
Antonia C

1 reviews | Active since Nov 2017

24 Aug 2018, 12:10

FNB Website incomplete / unusable for potential clients for 5 YEARS!

“Some required fields are not valid.” There is nothing I detest more than broken or incomplete websites, those that do not give you the information you need and makes you waste your time filling in their stupid forms only to say “Some required fields are not valid.” FNB you are loosing clients and money by not either accepting new people to open an online account with you or by not providing information such as PLEASE NOTE: NOT FOR NON-FNB CLIENTS. I tried to help my fiance open an account with you and wasted a good portion of my time on your stupid site which is incomplete and doesn't work. On the 27 Feb 2016 Max H wrote on hellopeter "Impossible to register with FNB Online Banking ". Your response was that someone will call him/her back. You have had over 2 years to fix this while admitting in this post that you are aware of it. But you did nothing. No one bothers. And to give you another tip about how annoying this is, google "fnb some required fields are not valid" and click on the second headline stating "4 Online Experts Critique FNB's Radical New Website" which was written and posted on the Aug 13, 2013. THAT TOTALS TO 5 YEARS THAT FNB HAS LEFT THEIR SITE UNUSABLE FOR POTENTIAL CLIENTS. Seriously FNB fix your stuff. You loosing clients and in the process annoying people. ITS NOT HELPFUL AS YOUR SITE STATES!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2018, 12:30
Official

Good Day Antonia Da Costa ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***