FNB Wealth poor services as experience by an expat!

The FNB App has not been working for some time on my account and I am unable to pay my bills. I am working and living abroad and have experienced too many First National Bank banking problems over the past 10 days. I have spent more than R1500.00 on airtime attempting to get assistance from FNB Wealth to pay a creditor. Despite being a Private Wealth client I have received very little cooperation and FNB is ignoring my requests to pay the creditor on my behalf. This potentially seriously affects my daughter's future as it may impact on her continued studies. The agents answering the phone calls make sure you do not get their names and summary dumps the call on several occasions. I am not impressed, .....no, in fact, I am extremely disappointed! The moral of the story is that after ten days the problems experience with FNB had not been solved. Not one of the Service Centre staff nor the Private Banker phoned back as promised!