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jeaninechadwick J

1 reviews | Active since Sept 2016

22 May 2018, 07:54

Fnb wealth insurance brokers

I have had the most shocking service from fnb wealth insurance brokers. After 20 odd years we will now move our whole portfolio. Firstly minor claim denied after me having to lodge a complaint before receiving a response from our broker.

Secondly we asked for a new property to be insured. We duly got quotation for a property which we don't even own despite us giving then all the details of the new property!!!!!!

Pathetic service

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2018, 08:43
Official

Good Day Jeanine Nolan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Insurance to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***