FNB "We won't help you"
<p>FNB don't care about their clients. </p> <p> </p> <p>They would always phone wanting more account to be open, but they have an issue when it comes to upgrading one's accounts. </p> <p> </p> <p>They don't care when it comes to response, one's lucky two receive any feedback within 3 days. </p> <p> </p> <p>They upgraded my check account to premium and won't upgrade my credit account, what nerve they have. </p> <p> </p> <p>So I'll close my credit account seeing that they clearly don't care about loosing clients at the current financial state of our country. </p> <p> </p> <p>I'll open an credit account at another bank. </p> <p> </p> <p>FNB should have a new slogan "We won't help you" </p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982538
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982538
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one
I am highly disappointed at FNB.
I received a call and just got the same news, that I have been declined for an credit account upgrade.
It's like talking to a wall, one's word's just bounce back.
Like I explained, FNB would allow one to open 10 credit card accounts, but they won't upgrade one's current account.
So what is the logic in that?
If one calculate the interest on a number of accounts would exceed the interest of just upgrading a current account.
Thus, thank you so much for no help.
I'll settle the credit account and close it.
If this is the service received from a bank I have been with for how many years.
I'll rather open a credit account with nedbank or standard bank.
Thank you for nothing.
I am highly disappointed at FNB.
I received a call and just got the same news, that I have been declined for an credit account upgrade.
It's like talking to a wall, one's word's just bounce back.
Like I explained, FNB would allow one to open 10 credit card accounts, but they won't upgrade one's current account.
So what is the logic in that?
If one calculate the interest on a number of accounts would exceed the interest of just upgrading a current account.
Thus, thank you so much for no help.
I'll settle the credit account and close it.
If this is the service received from a bank I have been with for how many years.
I'll rather open a credit account with nedbank or standard bank.
Thank you for nothing.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)