FNB- We Will Never Help You

<p>I have had a funeral policy with FNB for almost two years now and in those years I have only ever missed a payment because I had changed banks, but notified them to debit from new account which they did not.</p> <p> </p> <p>I recently requested an addition of my brother to my policy, unaware that their monthly premium would be an extra R200, so I requested that they are removed within a week of the addition. A debit order went through with my brothers included which I reversed and requested that they redebit the normal premium, unfortunately I got incompetance to date.</p> <p> </p> <p>I have called and told that I blocked my debit order which has not an ounce of truth to it as confirmed by my bank. The so-called customer services agents have told me that they will do this and that and nothing was done, instead I was told that my policy will lapse. I have requested for a manager call back and sent emails to no avail, all I got was we will get back to you soonest and this was 7+ days ago. I feel that customer services at FNB need intense training as does management.</p>