KB
Krassimira B
1 reviews | Active since Jul 2012
11 Aug 2021, 12:47
FNB, we never help you
On 31 May 2021 I refunded a customer on his debit card for stock return. Merchant number 757347. To this day my customer has not received his money. FNB took the amount out of my account 01 June. I have made countless calls and request on FNB website. Ref *************** I am wondering why I am still your customer
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Replies (2)KB
Krassimira B's updateReviewer Update
11 Aug 2021, 13:34Please note that the customer resolution centre has responded with an incorrect amount, I have emailed you the slips more than once. The refund amount was R318, not R204. 5 as per their email. I spoke to the customer today, and the refund has not been processed. This kind of incompetence is disturbing, you have the slips, you have the reference numbers, you have the customer statements and your customer service still sends me the incorrect response. Please tell me how this is a professional bank, when even with five reference numbers, you cannot give me the correct case response. Shameful
KB
Krassimira B's update11 Aug 2021, 13:34
Reviewer Update
Please note that the customer resolution centre has responded with an incorrect amount, I have emailed you the slips more than once. The refund amount was R318, not R204. 5 as per their email. I spoke to the customer today, and the refund has not been processed. This kind of incompetence is disturbing, you have the slips, you have the reference numbers, you have the customer statements and your customer service still sends me the incorrect response. Please tell me how this is a professional bank, when even with five reference numbers, you cannot give me the correct case response. Shameful
KB
Krassimira B's updateReviewer Update
13 Aug 2021, 08:19At this point FNB took R318 twice out of my account, on 31 May and 13 August for the same refund that happened on 31 May. At this point I am losing hope that this will be resolved. And not in a way that I pay twice for it. Get your bank together
KB
Krassimira B's update13 Aug 2021, 08:19
Reviewer Update
At this point FNB took R318 twice out of my account, on 31 May and 13 August for the same refund that happened on 31 May. At this point I am losing hope that this will be resolved. And not in a way that I pay twice for it. Get your bank together