FNB, We do what we want to and you can go to hell!!

I called the FNB call centre at 15:11 on 01 March 2019 to reverse a debit order that was cancelled. I was stressed that this came out as the debit was cancelled at the service provider and I also sent a mail to FNB to stop this, I did receive a reference from FNB for this. I did all the checks and was put through to an extremely arrogant consultant. I did tell her that I was low on airtime as I was on the call for about 7 minutes. She was extremely rude and arrogant and made it seem that she is doing me a favour and that I must accept any treatment that I am given, I asked her if that is the customer service that clients receive and she arrogantly rep**** that I am at fault, I asked her to reverse this debit order and this service received made me feel as though I am *****ing my own money, The attitude of change you bank if you want to is now what everybody is coming to expect from FNB. I honestly think that your new slogan should be "FNB, Where we do what we want to and treat you like **** and there is nothing that you can do about it" because that is what your call centre portrays you to be! All calls are recorded, so you have a copy of the call.