FNB: We DEFINITELY WON'T help you!!

<p>I have been requesting FNB to reverse a transaction that was not authorised by me since Sunday via telephone, email and from my bank profile. (The 24/7 help line for premier customers does not exist as advertised on the radio - only working hours). After numerous emails to Premier Banking asking for assistance, I was given a number to call which I did. After validating my account, I was told that I would be put through to the next consultant to complete the process. The line went dead! The same thing has happened 3 times! My personal FNB branch say they can't help. The amount of money which was moved out of my account is considerable and it is clear that FNB is not willing or is unable to assist. Come on FNB!!!!</p>