FNB - "We Can't Help You"

I've been an FNB client for 12-14 years, my preferred bank of choice from day 1 of employment. 12 years down the line, after applying for numerous services and bank card renewal - YOU FREEZE MY ACCOUNT !!! You start by sending me a spammy 3 part sms, sent from 3 different numbers, telling me that I need to FICA my account, or else. No courtesy calls or emails, just a ****ty attempt at a structured sms. 15 days later, on a Saturday, 50km away from home, I try filling petrol at the petrol station - guess what, payment declines. I try using my Credit card - same story. If my wife was not with me, I would have had to leave my watch/cellphone, God only knows what else at the garage, and then make a round trip back to collect once I pay up. I then go to your Cleawater branch today (Sunday), to try and regain access to my money, after supplying the consultant with my ID book and proof of address (makes me wonder what the hell you guys do with the copies of my ID book received from all my card updates - last one being two weeks ago). In 10mins I'm out, and the consultant says you good to go for the next year or so. I test my card at the ATM, and viola ... I can use my account. At 7:40PM, I'm reminded that I need to get a few items for work/school tomorrow, and rush to my nearest shopping complex. After picking a variety of items, I approach the tills to pay. Low and behold, upon swipping my card, a big red screen pops up on the tellers end, saying "DO NOT HONOR". After various attempts, I'm forced to walk out of the store empty handed and embarrassed. Thanks for this FNB !!! Again, at this point, I still do not have access to my money - how the **** do I pay for things ??? Are you going to prevent my monthly salary from being deposited into my bank account tomorrow ? Are you going to reimburse me for return debits, now that you have treated me like a ******** and frozen my accounts ? Are you going to make provision on my ebucks, seeing as though I MUST go to a branch to get this addressed - which counts as a 'demerit' ? Get you **** together FNB, and give me access to my money !!! Really contemplating closing my account, and moving to a bank that values their clients.