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Daniel M

1 reviews | Active since Dec 2021

25 Feb 2022, 17:08

FNB - "We can help take your money"

FNB's lack of care for it's customer's has diminished incredibly! My experience as a client never ends off with me feeling reassured and happy.

On the 18th of January 2022, I paid off the balance of my loan in full. Even though I paid my loan in full I still have a negative balance of R1188.00.

On the 25th of January 2022, I was debited for R1528.00 - I was never told I would be debited or explained to. I have been trying to call as well as connect via secure chat which is a complete farce- No one answers or assists.

On top of all that while chatting on secure chat I was using my laptop which wasn't a verified device, they even had the audacity to say I must make a payment of R300.19 to anyone in order for my device to be verified- imagine even with cents included. Where the hell do they cook up these numbers.

Stop *****ing FNB.

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Replies (3)
DM
Daniel M's update28 Feb 2022, 14:57
Reviewer Update
Still can't believe the customer service this bank affords us. The least they can do after falsely debiting my account is explain. I am fed up. I have been waiting for a call back all day and been sitting on secure chat too
DM
Daniel M's update28 Feb 2022, 14:57
Reviewer Update
On top of that I just saw I have been charged an insurance premium for my loan even after I made full payment of it. What is going on FNB
DM
Daniel M's update28 Feb 2022, 15:46
Reviewer Update
Received an email from a Laurelene, with a very scripted response. Apparently it's our fault if we happne to lead busy lives and aren't available. Perhaps FNB would like to look through my call log and app data to see how long I have been trying to get through