FNB waterfront turning clients away

I went to the waterfront branch this morning to send money to China and I am a middle aged woman in my early 50s and to be honest l struggle to use the computer. so l went to the help desk and there was a woman . I asked for help and did tell her that l struggle with using the computer if she could please assist me. she blatantly refused neither did she get me someone else to help me. I am not sure what to make of this, is there no help for the less schooled in your banking hall? she pointed at the computer, I went to try and use it and left 5minutes later out of resignation and she did nothing to even try to stop me. FNB waterfront please explain why people like her are still on the payrole, this is disgusting. she was by the door standing next to the security guard. I was at the bank between 1100hrs and 1130hrs today 19.12.19.