1 reviews | Active since Sept 2013
FNB watch if you complain they will get you
After my complaint on the 22 december 2014 the next day they paid the previous company i had the same complaint against ( supply my details for a small amount then they deduct a huge amount and FNB just keeps telling you you supplyed your details sorry) Why they can not fix that system error is beyond me. But they went and paid the first company again. When i contact them they told me i did supp**** my details and they have to pay the company their money back. They never reverse the transaction in the first place so they just paid them again !!!<br> When i bought that to theis attention they just ignore it. So watch out you complain they get you.<br> 2 weeks later i lost another R500 and complain again. after a month of no feedback went to the branch the lady really helped me i got a e-mail i supp**** my details to the mercant ( which i did not i am done with internet transactions for life with fnb cards not 3 times in a row ) They refuse to give me evidence just tell me they have it <br> So FNB my other bank always listen and do not punnish me for complaints. Thanks a lot!!!!<br>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 620998.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 620998.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
