1 reviews | Active since May 2017
FNB "wasting time and money"
If I could opt for a 0 star rating I'd give it that. What I thought would be a quick deposit is turning into an hour long process. The lady at the door turned me away from the inside of the bank to make me do the deposit at the atm... A queue of 16 people await outside to use 1 of 3 atm, the 4th one is out of service... So FNB "How can you help me?" You can't. I'll rather stick to Std bank. 3 people in their atm queue and people inside the branch being helped by people inside the branch. Luckily your slogan isn't "simpler, better, faster"
Hello Jennifer Moore,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Hello Jennifer Moore,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jennifer Moore,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jennifer Moore,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)