1 reviews | Active since Jul 2012
FNB wasting my time
To provide background - I am a private client banking with FNB.
Saturday I received a call from a random number attempting to confirm a debit order, the guy started asking personal questions, I soon grew impatient and started asking him more question pertaining to this activity on my account the guy hung up.
I tried called my banker no answer! I used the app and called the service suite for which I was on hold for almost 8minutes listening to FNB's annoying voice prompt on services I couldn't care about or that I was already aware of!
FNB needs to have an option to skip their annoying voice prompt ****, I do not pay bank fees every month to listen to the nonsense I don't want to hear!
My month bank chargers for a bank needs to be taken seriously or I can move all my **** to a bank that will take my time seriously . I have a savings account with Capitec and get much quicket service from them.
Also I tweeted about the above till today NO RESPONSE!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***