FNB wastes more of my time again

Ntombi Nkosi called me about my request to send me the OTPs you sent me on 28 & 29 May. She wasted my time again. She wanted to put me on hold while she goes to her supervisors desk to make an outgoing call to Digital banking to ask them to send her the OTP statement so that she can assist me. I don't understand why she has to call me and why she couldn't have got the statement before she called me. I am also offended by people calling me Mr Duncan. I am Mr Ramsbottom. Please refrain from wasting my time. Just send me the information I requested. Please ensure that all your departments can call all your departments. Clearly you do not trust your own staff and therefore do not allow them to make calls. Do not make your problem my problem.