TN
Terence N
1 reviews | Active since Nov 2019
20 Nov 2019, 09:45
FNB waste of time
The banking app is terrible. i opened an account on it and it completely messed up the transactions and an utterly useless team of bankers make absolutely no effort to assist you in correcting it. Its supposed to be convenient and easy but suddenly theres forms you have to fill and numbers you have to call because they can actually do anything. at least mention that there may be red tape on the app. You already have my information because i bank with you so why the need to fill in all the info again?
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Replies (2)TN
Terence N's updateReviewer Update
21 Nov 2019, 12:29What is the point of having an online team of bankers. had to chat to 5 of them because all of them seem to leave the chat as soon as they can without answering all your questions. get told i need to phone a department who say i have to wait a week for my device to be verified which begs the question how can an unverified device open an account in the first place? eventually after about an hour of being put on hold and transferred through a few departments the account is unlocked. so i ask how do i close it and get told i have to go into the nearest fnb branch to close an account i opened online
TN
Terence N's update21 Nov 2019, 12:29
Reviewer Update
What is the point of having an online team of bankers. had to chat to 5 of them because all of them seem to leave the chat as soon as they can without answering all your questions. get told i need to phone a department who say i have to wait a week for my device to be verified which begs the question how can an unverified device open an account in the first place? eventually after about an hour of being put on hold and transferred through a few departments the account is unlocked. so i ask how do i close it and get told i have to go into the nearest fnb branch to close an account i opened online
TN
Terence N's updateReviewer Update
28 Nov 2019, 13:30been over a week since i got this
Good day Terence Nair,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
no feedback whatsoever.
no feedback whatsoever.
TN
Terence N's update28 Nov 2019, 13:30
Reviewer Update
been over a week since i got this
Good day Terence Nair,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
no feedback whatsoever.
no feedback whatsoever.