1 reviews | Active since Dec 2017
FNB was instructed to cancel my cheque instead they cancelled someone else's account and transfer the amount to my saving account.
FNB was instructed to cancel my cheque instead they cancelled someone else's account and transfer the amount into my saving account. On the 13 Dec I received a notification that it was given instruction to close my acc and that it has been loaded on a/c number (that's not mine) to a/c number (which is my savings account) i then got an transaction of R5,50 into my savings account which was transferred from someone else's account, now if this is the way FNB handles peoples accounts and by mistake closed someone else's account then i think that you guys are not safe enough to bank with. Since March 2017 i have instructed fnb to close my account, i was at the branch yesterday and was told that all credit department is on leave well that's not my problem, my problem is that someone made an payment into the account that had to be closed but instead you guys closed the wrong account not my problem, i don't care if it is a weekend or the staff is on holiday i want this account closed by tomorrow and my money transferred to my account, While fnb is on holiday sitting on the beach my family has to sit at home and suffer ! UNFAIR and i will be going to the BIG Media if this is not sorted by tomorrow.
Good day Tersia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Tersia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
