FNB WANTS YOU TO PAY FOR NO SERVICE

i lost my card cheque card, i phoned FNB lost and ****** division and the told me if i go to a branch the card replacement will be free but if i request it online they will charged me R 100. i went ti t he branch last week Monday the 18th of March and then they told me that the branch will charge me R 100 and the card will not be personalized. i then requested on the banking app for a new cards and now it has been more than a week and still no card?????? How the HELL am i supposed to get hold of my money??????????? how can a replacement of a card take this long???????? and why are FNB giving wrong information????? i want mu freaking bank card!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this is ****************!!! R 100 for a card that would have expired in 6 months!!!!!!!! and i have to pay R 100 and this is how long it takes???? 4-5 working days!!! Clearly FNB cant count!!!!!!!!!!!!!!!